Smart Energy Consumer Collaborative

2021 State of the Consumer Report

A digital copy of the “2021 State of the Consumer” report, a meta-analysis of SECC’s 2020 research agenda that provides six key themes on what residential energy consumers need and want today.

More than ever, SECC’s “2021 State of the Consumer” report revealed a strong influence of environmental concern on the interests, behaviors and motivations of energy consumers across the United States and Canada. The report also highlighted that many consumers continue to look to their utilities for support as they deal with the impact of COVID-19.

The “2021 State of the Consumer” report is designed to help industry stakeholders – including utilities, consumer advocates, solution providers and regulators – better understand today’s consumers and develop programs, services and technologies that meet their needs more effectively.


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